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Orders

Below are some of are common questions about orders

You can browse our collection and select your desired artificial flower arrangement. Once chosen, follow the on-screen instructions to finalize your order.

We accept Visa, MasterCard, PayPal, and more.

Once your order is placed, it typically takes 3 to 5 days to process before it's shipped out, and shipping is usually 3 days in the UK

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Yes, we ship our artificial flower arrangements internationally. Please check our shipping policy for details on rates and delivery times.

After your order is dispatched, you'll receive a tracking number via email, which you can use to monitor your package's journey.

Shipping fees vary based on your location and the size of your order. All shipping costs will be detailed at checkout.

We use Royal Mail for 90% of our deliveries so please get in touch if you need tracking for your order. Shipping is usually 3 to 5 days.

We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them. Please note that our Return/Exchange policy is different perhaps to other online stores, respectfully. Here's what you should know:

General products Returns/Exchanges:

  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be initiated within 30 days of the original order date.
  • Customer is responsible for return shipping cost.

Custom Order Returns/Exchanges:

  • You must contact us before return outlining reason why you want to return the item.
  • Returns must be postmarked for return within 7 days of the original delivery to you.
  • Please understand that your custom made item may incur a re-stocking fee which will be deducted from your refund to cover associated costs of the customising.
  • Customer is responsible for return shipping cost.

If you need to make changes or cancel your order, please contact our customer service team as soon as possible. Note that once an order is dispatched, changes might not be possible.

Our artificial flower arrangements are carefully packaged to ensure they arrive in perfect condition. We use protective materials to prevent any damage during transit.

If your order arrives damaged or isn't what you expected, please contact our customer service team immediately. We'll assist you with returns, exchanges, or refunds.

About and general FAQ's

General FAQ

What is Claire De Fleurs?

Absolutely! We offer custom artificial flower arrangements tailored to your preferences and the theme of the occasion.

We specialize in artificial flower arrangements, ensuring longevity and consistent beauty.

Our artificial flowers are low-maintenance. However, regular dusting and keeping them away from direct sunlight will ensure they remain vibrant for a long time.

Artificial flowers offer several benefits, including longevity, cost-effectiveness, and consistent beauty. They are also ideal for individuals with allergies.

Customised silk flower arrangment
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