Help
Everything about delivery, returns, damage, trade and policies in one place. Ask Daisy on the site, or jump to a section below.
- Delivery costs & shipping
- How long will my order take?
- Returns & exchanges
- Damaged or problem with delivery
- Where’s my order / tracking
- Trade & wholesale
- Contact Claire / free quote
- Policies
- FAQs
Delivery costs & shipping
Claire ships from Cornwall with a trackable service (Royal Mail, APC or DPD for UK).
- UK postage: the exact rate for your basket and address is shown at checkout. Standard UK shipping is listed at £6.50 on the storefront shipping schema — use checkout if it differs.
- Express make-faster: £8.50 — handmade in 1–2 weeks, then typically 1–2 working days by tracked post.
- International: tracked or signed delivery; import duties and taxes are paid by the customer.
- Wrong address: delays or returns from an incorrect checkout address are the customer’s responsibility.
Full detail: Shipping Info · Shipping policy
How long will my order take?
Everything is handmade to order in Cornwall. Making times below; courier time starts after dispatch.
| Order type | Typical making / dispatch | After dispatch (UK) |
|---|---|---|
| Wedding & custom | 3–4 weeks | Usually 1–3 working days tracked |
| Funeral & seasonal | About 7 working days | Tracked; a few working days |
| Cake flowers | About 2 weeks | Tracked |
| Express (+ £8.50) | Made in 1–2 weeks | Typically 1–2 working days tracked |
If your funeral or wedding date is sooner, call or WhatsApp Claire first.
Full detail: Shipping Info
Returns & exchanges
- Standard / non-personalised (online): unused, unopened items within 14 working days of delivery. Email info@clairedefleurs.co.uk before you post anything back. Change-of-mind return postage is usually yours; original shipping is not refunded.
- Bespoke, wedding, funeral, personalised, made-to-order: cancel within 24 hours of purchase. After that, these generally cannot be cancelled, returned, exchanged or refunded (except faulty / damaged / not as described — see damage below).
- Sale items: returns not accepted under the returns page rules.
Returns address: Claire De Fleurs, Beth an May, East Hill, Tuckingmill, Cornwall TR14 8NQ.
Full policy: Returns & Exchanges · Refund policy
Damaged or problem with delivery
- Contact Claire within 48 hours of delivery.
- Email, call or WhatsApp with your order number and photos.
- Keep the box, packing and the item until Claire says what to do.
Call 01209 206259 or WhatsApp 07718 625997.
Where’s my order / tracking
- Check your email for a dispatched notice and tracking link.
- After Dispatched, allow at least 48 hours.
- At busy times (e.g. Christmas), wait up to 7 working days after Dispatched before chasing.
- Still stuck? Use Contact with your order number.
Trade & wholesale
Funeral directors, wedding planners and venues: trade terms on request. Collection from Tuckingmill can be arranged; workshop visits are not offered.
Contact Claire / free quote
- Call 01209 206259
- WhatsApp 07718 625997
- Email info@clairedefleurs.co.uk
- Beth an May, East Hill, Tuckingmill, Cornwall TR14 8NQ
- Mon–Fri 9:30am–5:30pm · Sat 10:30am–12:30pm · Closed Sunday
Policies
- Privacy policy · Privacy Policy (page) · GDPR privacy · GDPR compliance
- Terms of service · Terms & Conditions
- Shipping policy · Shipping Info
- Refund policy · Returns & Exchanges
- Withdraw from a contract (cancellation form)
Helpful guides: Funeral flower guide · About Claire
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FAQs
Sitewide questions: Frequently Asked Questions.
Category pages (for example wedding) may also carry short FAQs for search — those sit on the collection pages and are separate from this Help hub.
